About Us

 

 

 

What we’re trying to do?

At Smartbuyers online, we’re making every effort to be Ireland’s best PC and component e-tailer. This means offering the largest and newest assortment of products, from the world's leading manufacturers, at a competitive price, within a reasonable time, and directly to your door.

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The way it works Smartbuyers is an online company. We utilise automated, online systems to allow our customers to place and view their orders over the web. This allows us to save on costs and in turn we can pass those savings on to our customers.

 

 

Order Processing

One way we keep costs down is by not ordering in bulk. All our procurement is done on a case by case basis, as the customer requires it. This means we keep no stock locally. Delivery time is an additional 1-2 days, giving a total lead time of 2-4 days to receive an order from payment.

Customers should note that all payments are taken before products are ordered, if there is a delay receiving a check, bank draft or a credit/debit card is unauthorised the order will not be processed until payment is made.


Email contacts for the sales team can be found in the Contact us section.

Please be advised that Smartbuyers online does not provide technical support for products. All technical support queries should be directed to the relevant manufacturer.


Payment Before Procesing

All our procurement is done on a case by case basis, as the customer requires it. This means we keep no stock locally. All stock amounts and real time stock checks refer to levels in a Irish or UK distribution warehouse, hence the 1-2 day availability. Delivery time is an additional 1-2 days, giving a total lead time of 2-4 days to receive an order from payment.

Customers should note that all payments are taken before products are ordered, if there is a delay receiving a check, bank draft or a credit/debit card is unauthorised the order will not be processed until payment is made.

 

Orders Awaiting Payments

You can submit online payment for outstanding orders at any time. To go to the secure payment page for an order that is not yet payed do the following:

1. Login to the Smartbuyers Online members section.
2. Click on Orders Awaiting Payment.
3. This will bring you to the Current Orders Awaiting Payment page
4. You will see a list of all outstanding orders complete with the date they where submitted, the order number and the status.
5. Under the details column, click on Detail/Make Payment for the corresponding order you wish to make payment to.
6. You will be brought to the details for the order. You can see the product description along with the price details.
7. Below the total column click on 'Proceed to Secure Online Payment Page'. Enter your payment details in the secure payment page and click submit, your order is now paid.

 

 

Payment Methods

Bank Transfer,

Online Payment: PayPal preferred

Credit / Debit Cards: We accept 3V, Visa and MasterCard

Security: Verified by SecureCode through SSL.

Check/Bank Draft/Postal Order: Please make these payable to SMARTBUYERS LTD. You should write your order number on the back of the payment.

Bank Transfer: You may opt to transfer the funds directly into our bank account. Please insure you reference your order number in the transfer, or your order will be delayed while we trace the payment. Our account number will be given at checkout.

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Delivery

Smartbuyers Ltd deliver to Ireland, EU countries and beyond.

The Delivery costs are calculated from the time payment is processed. They are based on an order weighing less than 20kg. Please note that due to the lack of accurate product weight information we are unable to notify a customer of a higher delivery charge at order placement. Should a customer suspect a higher delivery charge they can contact us prior to order placement to verify.

 

No Walk-in Sales


Sales Enquires

All enquires regarding presales product information and quote requests should be forwarded to our sales team. Please note the sales department do not provide technical support. Technical support queries should be directed to the relevant manufacturer.

Email: contact@smartbuyers.ie

Tel: +353 1 87 49 221

Fax: +353 1 87 49 221

Office hours 10am to 4pm Mon to Friday

 


Customer Service

All inquires for order status, shipping questions or account information updates can be found on our website; however, should you be unable to find the answer to your question you can email our customer services department. Please note the CS department do not answer product questions or give technical advice.

Email: contact@smartbuyers.ie

Tel: +353 1 87 49 221

Fax: +353 1 87 49 221

Office hours 10am to 4pm Mon to Friday



Returns

Returns requests should be submitted by email to the returns department.

Email: returns@smartbuyers.ie